Refund & Return Policy

At Life Mate Global Technologies (Pvt) Ltd, we strive to ensure customer satisfaction by providing high-quality products and reliable services. This Refund & Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

Products may be returned under the following conditions:

• The item is defective, damaged, or not as described at the time of delivery
• The return request is made within 7 days of receiving the product
• The product is unused, in original condition, and in its original packaging
• Proof of purchase (invoice or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or improper handling
• Items without original packaging or missing accessories
• Software, licenses, or digital products once delivered
• Clearance or special discounted items (unless defective)

3. Refund Policy

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 7–14 business days
• Refunds will be issued using the original payment method where possible
• Shipping and handling charges are non-refundable unless the return is due to our error

4. Exchange Policy

We offer exchanges for defective or damaged items. If you need to exchange a product for the same item or an alternative, please contact us within the return period.

5. Return Process

To initiate a return, please follow these steps:

• Contact our support team with your order details
• Provide proof of purchase and images (if applicable)
• Wait for return approval and instructions
• Ship the item to the provided return address

6. Warranty

Some products may come with manufacturer warranties. Warranty claims should be handled according to the specific product warranty terms provided at the time of purchase.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Life Mate Global Technologies (Pvt) Ltd
No. 179/1/A, Kandy Road, Mahara, Kadawatha, Sri Lanka
Email: info@lmgt.lk
Phone: +94 XX XXX XXXX

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